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FAQ

Where are you located?
We are located in Toronto, Ontario, Canada

Where do you ship to?
We ship Canada-wide and to the United States

I’m not in Canada or the United States, what should I do?
Enline Distributors is partnered with associates in Africa, Europe and the Middle East. Please forward your full name, business name, address, and phone number to info@enlinedistributors.com and our team will connect you with the associate in your region.

I noticed your prices for shea butter and black soap has increased, why?
Over the last year the price for shea nuts and overall goods to make black soap has increased dramatically. Enline Distributors shea butter and black soap is still very competitively priced within the Canadian and USA markets. We offer an additional 5% off for orders of 4 units of the same item, contact us at Info@enlinedistributors.com for more details.

What company do you ship with?
UPS

Do you provide LTL Services for shipping large bulk orders?
Yes, Of course. Please contact us at info@enlinedistributors.com to provide order details and to set up the LTL service.

I want to place an order of 250 kg or more of shea butter and black soap, what should I do?
Please contact us at info@enlinedistributors.com for special rates and to complete your order.

I want to place an order for beauty merchandise online, why do I need to contact you?
Our beauty merchandise is handled directly by our sales team that will ensure your experience is smooth from beginning to end.

Can I use my own courier to ship to me?
Yes, please contact us at info@enlinedistributors.com to provide your order and shipping account details.

What type of products does Enline distribute?
We distribute beauty brands, and raw butters and black soap

Where do you get your shea butter and black soap from?
All of our raw, unrefined shea butter and authentic African black soap is sourced directly from Ghana, West Africa

Who do you source you shea butter and black soap from?
We work with local communities in Ghana including a women’s collective to bring you high quality shea butter and handmade black soap

Why do you sell products with a minimum amount?
In order to ensure we are servicing our clients to the highest standards minimum quantities are put in place to secure the best possible price for all wholesale/bulk orders.

I’m not a business, just a person that would love to place an order, can I do so?
Yes, of course. As long as you meet minimum quantities you can place an order

I would like to start a business; can I order only minimum amounts?
Yes, of course. We work with businesses of any size to make it as simple as possible to start and grow your business, we want you to be successful!

I have an issue with my order, what should I do?
Please send order details with a short description to info@enlinedistributors.com. We will be in contact with you within 24 business hours.

Where can I find you online?
You can find us on Facebook and Instagram